Anonymous

HORRIBLE CUSTOMER SERVICE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I go to the Bird Road and 87th Avenue store regularly because I drive my elderly dad there for his groceries. I have experienced more times than I can count horrible customer service. The ladies at the little cafe as well as the customer service counter are constantly chatting with each other and totally ignoring customers. I have stood in front of them actually waiting for them to finish their conversation which will last as long as they feel like it way too many times and and really sick of this place. It's disgusting the way they treat customers. If it wasn't for my dad I would never set foot in this store again. And by the way management is fully aware of these issues and do nothing about it. Nobody here cares about customers.
View full review
Cons:
  • Rude attitude in store and on phone
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Hoy, en espera de un poderoso huracán me dirijo al sedano que está en 5360 west 16 th ave Hialeah Florida me cobra una señora de nombre Lourdes HO

*** muy pocas ganas de trabajar muy incómoda y muy mal educada creo que para atender público se debe ser

Cortés

Amable

Y dejar los problemas en casa

Pero está señora debe estás en la parte de atrás cortando carne acomodadando estantes o cualquier otro menos donde está gracias y espero que tomen medidas *** esto

Anonymous

Employees goofing around...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Went to Sedano's on 86th and Bird Road, like I always to pick up some food by the pound. The employees are always goofing around with each other and flirting with male customers like there's no tomorrow. But today they hit the jackpot, was there for 30 minutes and when my # was up they took care of an employee and another customer who had just arrived. All the while I'm holding up my # asking why are they attending others who have a higher #. No answer from any of them who were still goofing aroun, so I left without my food and left my #. I Called the store manager which then has to report it to the top manager...never again will I ever walk into a Sedano's! QUE RELAJO!!!!!!!!
View full review
Reason of review:
Poor customer service
Anonymous

OVERBEARING SECURITY GUARD

Updated by user Jun 27, 2017

THE STORE WAS PRESIDENTE on 14870 N Kendall Drive (SW 88st ) NOT SEDANOS (Sedano's service way much better).

Original review Jun 27, 2017
I went this morning to the Sedanos on 147Ave SW 88st. There was a sale on meats I purchased along with other items.

After I paid for them, I forgot to have them sliced. I unloaded the other items in my car and went back to inside the store. security guard immediately confronted me in Spanish as I entered the store, would not let me go forward. I explained what I needed.

He was insistent in Spanish saying customer service, I went there only to be told to wait for the manager. I explained again, showed my receipt and told to go ahead. Security guard not happy, as I left he walked across to the clerk and complained about me again as if I was stealing meat. As I waited for the meat dept to slice, the manager came to apologize for his behavior in that he always thinks people are stealing or doing wrong.

As I left I showed him my receipt again, by this time he was deep in conversation with someone else.

This is unacceptable. Racial profiling is illegal in the U.S of A.
View full review
Cons:
  • Overbearing and rude security guard
  • Rude attitude in store and on phone
Reason of review:
Racial profiling
Anonymous
map-marker Orlando, Florida

Pathetic Company & Corporate Officers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Now I know why their reviews are so low. I bought a gallon of milk there and when I got home the top of it had breached and exploded. On top of that, they actually single bagged it. The smell in my car here in Florida is unbearable. I told them I needed them to clean the carpet, they rudely said we dont care. Your on your own. That was corporate, can you believe that? Dont spend your money with these illegals, spend American only. American takes care of their own, they dont! Now I have to drive around in the heat of Florida and smell this smell I didnt cause.
View full review
Loss:
$100
Pros:
  • Prices
Cons:
  • Rude attitude in store and on phone
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Hialeah, Florida

Fyi a comprar carne y llegue 1 hora antes de cerrar el establecimiento

Llegue 1 hora antes de cerrar el establecimiento y el que vende la carne me informo que ya estaba cerrado y tuve que retroceder e ir a informale al supervisor de lo sucedido y el tuve que tomarce su tiempo he ir a hablar *** el individuo gracias al supervisor obtuve mi carne
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Miami, Florida

*** rule.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I went to sedanos located at 3801 W Flagler St, Miami, FL 33134 I got a lottery ticket and went trying to pay one article from the store they said they are not allowed to do this type of translation and sent me to a regular cashier, that happen to have minimum 10 people in line, when ask for a supervisor instead of allowing to pay in customer service star bee argumentative and saying that other store like president do that completely untrue button line they has to learn they are there to make better customer experience, I have to spend 30 minutes to get a product when was cashier available in customer service , terrible experience recommend not to buy in Sedanos.
View full review
Reason of review:
Poor customer service
Anonymous

Sedanos Sanitary Conditions Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Employees do not give a good customer serv and they are rude restrooms are very very dirty the meat is not in good shape to buy .
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Kissimmee, Florida

No querian entregar Lechon entero luego de haberlo pagado.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Fui a buscar mi lechon entero en Sedano Kissimmee #192 que habia separado unos dias antes. Resulta que al momento de pagar el balance, supuestamente no "scaneaba" el recibo que entregue.

Pasaron los minutos y llamaron a la Supervisora quien tampoco pudo resolver el problema. Llamaron a la Carneceria por intercome mas de 4 veces a un al Supervisor un tal "Felix" quien nunca llego sino fuera que lo busque personalmente. Tampoco pudo resolver la situacion y sus palabras fueron "que ya yo lo habia buscado y que por lo tanto no me lo podian entregar". Como?

Si tengo mi recibo!!!. Llame a uno de los Gerentes quien tomo un tiempo y se desaparecio como magia y tampoco me resolvio la situacion. El muy groceso carnicero se atrevio acusarme nuevamente de que yo intentaba buscar el lechon por segunda vez y que aunque llamara a quien yo quisiera NO me lo iba a entregar. Que mal, porque mi esposo le indico que ese no era problema nuestro si se lo entregaron a otra persona, Yo tenia el recibo original por lo tanto era IMPOSIBLE que otra persona lo hubiera reclamado.

El decide huir y esconderse gritando insultos y llamando a seguridad. No fue hasta que dije que iba a grabar ese espectaculo ridiculo y bajarlo a internet cuando en menos de 5 min el 3er Gerente. Sr. Espinoza, quien recibio todo mi mal humor decidio pasar la transacion manual.

(lo que debieron haber hecho los otros gerentes) Tienen que organizarse y adiestrar al personal de como tratar al cliente. Ademas, un Supermercado de esta altura, deberia tener un sistema mas eficiente para traquear los LECHONES. ¿Quien se habra llevado el lechon al fin y al cabo?

Jum. raro, verdad?

View full review
Loss:
$70
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Brittany Uii
map-marker Miami, Florida

Sedanp's customer service wouldn't give me service

I am disabled and have to walk with a cane. I waited in customer service for about 7 or 8 minutes for the woman in the counter to finish with the customer she was taking care of (there was no one behind me waiting in line). When my turn came however she wouldn't allow me to pay her for a cracker package I had to search so much for (there were long lines at the registers and it looked like she had nothing else to do anyway) so I left the package there on the customer service counter where I will never return even again. I have never seen so much bad service any where.
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Shady Hills, Florida

Sedanos - Grupo Bocel Aviva Crackers Review from Shady Hills, Florida

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Sedanos - Grupo Bocel Aviva Crackers Review from Shady Hills, Florida

Producto en malas condiciones a la venta. *** fecha de vencimiento de junio 9/16.

Doy la queja al gerente de la tienda y no hace nada. No me compensa *** nada . Esto ocurrió en el sedanos de orlando que esta en la Semoran.

Exijo una compensación porque no es la primera vez que ocurre, además hay mas productos en estas condiciones en la tienda. Si no obtengo respuesta pronto, iré a otro nivel

View full review
Reason of review:
Bad quality
1 comment
Guest

Buenos Dias Estimado cliente,

Recientemente recibimos su comentario sobre el producto que Usted hace mencion en su publicacion en nuestra tienda de Orlando localizada en Curry Ford y Samoran. Lamentamos que Usted lo sucedido.

Usted se puede dirigir a cualquiera de nuestros gerentes para poderle entregar su producto y recibir una tarjeta de cortesia de Sedano's Supermarket debido a su experiencia recibida en nuestro supermercado. Se puede comunicar conmigo de la siguiente forma.

hildamayor@***.com o nuestra oficina 305-824-****.

A nombre de Sedano's Supermarket le agradecemos la colaboración y le invitamos a regresar a nuestra tienda.

Sinceralmente,

Hilda M.

Mayor Sincerely, Hilda M. Mayor

Anonymous

Sedanos Deli Department Review

Lo del olor es verdad los baños uña asquerosidades la carne embutidos y pescadería una filtración total de bacterias bailando a su soon y el PLO para salí corriendo estantes de carne mal estado una pena por qué los buenos precio pero no te dan ganas de comprar el otro día quede comprar jamón me atendió el pescadero y tuve que decirle se cambiara los guantes
View full review
Reason of review:
Bad quality
Anonymous

Short Review on December&nbs-05:00;31,&nbs-05:00;2016

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Good place to shop..
View full review
Reason of review:
Good quality
Anonymous

Sedanos Customer Care Review

Sedano de la 4 e y la 40 st hialeah fl 33013 . Por favor que mal servicio al cliente tiene las cajeras hablando por teléfono la fila larga y a nadie le importa nada la verdad que yo creo que si tuviera mejor servicio vendería el doble ,los producto expirado la verdad que el servicio es pésimo yo pienso que deben chequear todo desde jefe hasta el no jefe
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Fort Lauderdale, Florida

Returning unopened batteries w/receipt

To my surprise,

In due to the impending danger of Hurricane Matthew, I noticed that I had run out of C batteries which were needed to operate in case of an EMERGENCY, a lantern and small tv. My first stop was at Publix in the corner of 58th & 107th but they had run out of C batteries, 2nd stop was at ACE warehouse which is across the street.

Most had been approximately 11:15am and Ace had already closed and decided to try Sedano's supermarket. They had batteries left and even though they were expensive, pack of 2 batteries- $ 4.99, I took precaution and bought 5 packs and told myself if I don't use them, I will return the next day w/receipt. Mind you, no where in the receipt does it state their return policy. To my surprised when I tried returning the batteries - unopened and with receipt on hand, I was told that they were not returnable, ask to speak to the manager and he clearly said that he could not take them back and those were their policy.

Is that ethical? Shouldn't this be disclosed somewhere on their receipt? I've never encounter this with Home Depot nor Publix supermarket. Do I have any rights?

Very upset at this moment.

Appreciate your feedback. Thanks, Raul

View full review
Loss:
$26
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Guest

Good morning Raul,

I recently came across your review on Google of our Doral store. I would like to extend an apology and I would also like to be in touch with you at your earliest convenience.

There was some misunderstanding on your Battery return. Batteries are used all year round, therefore I would like to return the batteries & offer you a courtesy gift card as a valuable customer of Sedano's Supermarket.

I would appreciate if you can contact me either by e-mail or phone #.

hildamayor@***.com or 305-824-****

On behalf of Sedano's Supermarket, we welcome you and appreciate you as a valuable customer.

HappyHolidays!

Sincerely, Hilda M. Mayor

Anonymous
map-marker Miami, Florida

Sedanos - Customer Care Review from Miami, Florida

Hello my name is jacquline Bethea and I'm going too get an attorney too represent me against you're staff for calling me and *** he is and super visor Jose questa i had assistance by sweet water police department official wrvez and I'm going too the news reporter and I'm going too have an civil rights movement in front of your store for is long as it takes an i was also band from the store because i came with the police he have no right too harass me for my color of my skin and he also had customers laughing and disrespect me in front of whole store brought tears to my eyes thank you
View full review
Reason of review:
Poor customer service
  • 1
  • ...
  • 5
  • 6
  • 7
  • 8
  • 9
  • ...
  • 10